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TERMS AND CONDITIONS FOR THE NAUTICAL NETWORK AFFILIATE PROGRAMME
Welcome to Nautical Network Affiliate Programme.
Hwajing Travel & Tours Sdn Bhd (“Hwajing” , “we” , “our” , or “us”) operates the Nautical Network’s Affiliate Programme (the “Programme”). By participating in this Programme, you (the “Affiliate”) agree to the following terms and conditions.
1. Definitions
a) “Affiliates” or “Affiliate”: person/s registered for the Programme.
b) “Affiliate Media”: All media owned by the Affiliate, including websites, apps, social media pages, and newsletters, registered with Hwajing for promoting its services.
c) “Affiliate Links”: Unique referral links and accompanying materials (e.g., graphics, URLs) provided by Hwajing to facilitate customer referrals.
d) “Completed Booking”: A verified sale of Hwajing’s travel products, completed by a customer through an Affiliate Link and meeting Hwajing’s booking and quality standards, including:
• The booking is genuine and not generated by bots or fraudulent methods.
• Customer information is accurately filled and compliant with Hwajing’s booking policies.
• The booking is not later deemed fraudulent or unqualified by Hwajing.
e) “Commission Fees”: Payments earned by Affiliates and MCNs per the Programme’s commission structure for each Completed Booking.
f) “Net Cabin Fare”: The booking’s total value, excluding taxes, discounts, and additional fees (such as convenience fees).
g) “Participating Seller”: A travel partner or vendor offering services through Hwajing’s Affiliate Programme.
h) “Platform”: The Hwajing website and app where users can book travel products and services.
i) “Prohibited Content”: Any content deemed by Hwajing to be offensive, illegal, or damaging to Hwajing’s brand, including but not limited to:
• Content related to illegal activities, violence, hate speech, or explicit material.
• Content that promotes malware or disrupts system security.
2. Programme Overview
The Programme allows Affiliates to promote and refer customers to Hwajing’s cruise products and services. In return, Affiliates may earn commissions on referred sales or leads that meet specific criteria set by Hwajing. Multi-channel networks (“MCNs”) may also participate in earning commissions by collaborating with Affiliates and Participating Sellers.
3. Eligibility
To participate in the Programme, you must meet the following criteria:
a) Be at least 21 years of age.
b) Maintain an active social media account with genuine user engagement.
c) Ensure that all content you produce aligns with our brand values and guidelines.
d) Abstain from any fraudulent or misleading activities.
Hwajing reserves the right to accept or reject any application for participation in the Programme at our sole discretion.
4. Enrollment
To participate in the Programmeme, you must complete and submit the Affiliate Application form on Hwajing’s website. We reserve the right to approve or reject any application at its sole discretion. Upon approval, you will receive a unique affiliate ID and access to marketing materials and tools to promote our services.
5. Affiliate Responsibilities
As an Affiliate, you agree to:
a) Promote Hwajing’s travel services in a manner consistent with good business practices, complying with applicable laws, and adhering to any guidelines or marketing materials provided by Hwajing.
b) Use the provided links, banners, and promotional content correctly and in accordance with the guidelines set by Hwajing.
c) Not engage in any deceptive, misleading, or unlawful activities to promote the Programmeme.
d) Disclose your relationship as an affiliate when promoting our services in accordance with applicable advertising and disclosure laws.
e) Keep your account information up to date and notify Hwajing of any changes in your contact details.
6. Commission and Payment Terms
- Commission Structure: Affiliates earn commissions on qualifying sales or leads generated through the affiliate’s unique referral links. The commission rate is based on the following structure:
a) Tier 1 Commission: Three percents (3%) on net cabin fare.
b) Tier 2 Commission: Six percents (6%) on net cabin fare.
Commissions will be calculated based on the net cabin fare, which excludes taxes, Passenger Handling Charges (PHC), discounts, refunds, and a 1.5% convenience fee deduction.
The commission rate shall be varied from time to time and Hwajing shall give at least three (3) months notices to all the affiliates from the date of issuance of the revised commission rate.
- Payment Terms and Schedule: Commissions are paid monthly, subject to a one-month delay (e.g., commissions for sales made in August will be disbursed by October 15th). Payments will be made via bank remittance or through the iPay88 payment gateway to the affiliate’s designated bank account in our system. A minimum threshold of RM50.00 is required for commission disbursement. Any commission amount below RM50.00 will be held and carried forward to the next payment cycle until the minimum threshold is met.
- Refunds and Chargebacks: In the event that a customer requests a refund, chargeback, or cancels a booking, the corresponding commission will be deducted from the Affiliate’s account balance.
7. Tracking and Reporting
Hwajing will track all affiliate referrals through the unique affiliate link assigned to you. You can access real-time reports of your clicks, conversions, and commissions through the affiliate portal. It is your responsibility to monitor the accuracy of your results and notify Hwajing of any discrepancies within 7 working days from you noticing such discrepancy.
8. Affiliate Link Usage and Marketing Materials
Affiliates must comply with the following content standards:
a) Affiliates will be provided with marketing materials such as links, banners, and other resources to promote our services.
b) Affiliates may only use the marketing materials (banners, logos, creatives) provided or authorized by Hwajing.
c) Affiliates are prohibited from altering or modifying the affiliate links or promotional materials.
d) Affiliates must comply with all copyright, trademark, and intellectual property laws when using Hwajing branding and content.
e) Affiliates must comply with all applicable laws, regulations, and guidelines, including but not limited to the Federal Trade Commission (FTC) rules on endorsements and disclosures. This requires clear disclosure of your affiliate relationship in all relevant posts (e.g., “#ad,” “#sponsored,” or “Affiliate Link”).
f) Affiliates must ensure that the content posted on social media is free from offensive, harmful, or defamatory material that could damage our brand’s reputation.
g) The purchase of fake followers, likes, or engagement is strictly prohibited. All engagement must be organic and genuine.
9. Termination and Suspension
Hwajing reserves the right to suspend or terminate an Affiliate’s participation in the Programme at any time, by providing a 30-day written notice. In cases of violations, immediate termination may apply for any of the following reasons:
a)
